Terms & Conditions

01About OrionSuite

OrionSuite is a business based in Uttar Pradesh, India, currently providing website development, custom software development and business automation to businesses located in India. For website, project or policy questions, email info@orionsuite.in. References to “we”, “us” and “our” mean OrionSuite; “you” and “client” mean the person or organisation using the website or commissioning work.

A person accepting a proposal on behalf of an organisation must be authorised to do so. Our current service area is India; an enquiry from outside India does not create a commitment to accept an overseas project. Our services are intended for business use; nothing here removes protections that apply to an eligible consumer under Indian law.

02Website use and project agreements

You may browse this website and contact us about a project. Website descriptions illustrate the services we offer; they are not a binding quotation, delivery promise or guarantee of results. A paid engagement begins when both parties accept a written proposal or statement of work and the agreed starting payment is received.

The proposal should identify the deliverables, exclusions, price, taxes, milestones, responsibilities, acceptance process and any support arrangements. An expressly agreed project-specific term takes priority over a conflicting standard commercial term on this website, subject to applicable law. Merely browsing does not create a paid service agreement.

03Scope and change requests

We build the features and deliverables described in the accepted scope. Items such as content writing, brand design, data migration, third-party subscriptions, ongoing maintenance and additional integrations are included only when stated in the proposal.

If you request additional features, extra revision rounds or a different integration, we will explain the expected effect on cost and timing. We proceed with a change after written approval. A change request does not make previously approved work incomplete simply because the preferred direction has changed.

04Client responsibilities

Please nominate a point of contact and provide accurate requirements, authorised access, content, brand assets and consolidated feedback. You are responsible for ensuring that supplied material can lawfully be used and that any personal data you provide may be processed for the agreed project.

Do not send passwords, payment card information or sensitive personal data through ordinary enquiry messages. Agree a suitable access-sharing method with us. Delays in required inputs, approvals or access may move the delivery schedule; we will discuss the impact rather than assume an unlimited deadline.

05Quotes, invoices and payment stages

Unless the accepted proposal provides another schedule, our standard starting point is 40% before work starts, 40% after the agreed review milestone and 20% before final handover. The second milestone must be defined in the proposal; it is not an arbitrary date.

Our standard quotations and invoices are issued in Indian rupees (INR). The invoice specifies the due date, payment method and any applicable tax treatment. Hosting, domains, paid plugins and subscription charges must be identified separately where applicable. We do not automatically add late-payment penalties through these website terms. If an invoice is disputed, tell us promptly so we can reconcile it.

OrionSuite is currently not registered under GST and does not charge GST on its invoices. Our invoices are ordinary commercial invoices rather than GST tax invoices and do not include a GSTIN or a GST amount. If our registration status changes, our invoices and this notice will be updated to reflect the applicable requirements.

06Delivery, review and acceptance

Estimated dates depend on the agreed scope, availability of inputs and access to third-party systems. We provide deliverables for review and allow the review period agreed in the proposal. Please report issues against the documented scope with enough detail to reproduce them.

Acceptance is recorded in writing after the agreed checks. Silence alone does not constitute acceptance under these standard terms. Launch, migrations and changes affecting existing systems require an agreed deployment plan and client authorisation. The Project Delivery & Handover page explains this process.

07Ownership of custom work

After full payment of the agreed project fees, the client owns the bespoke source code and custom deliverables created specifically for the project, with the transfer recorded in the project agreement. We provide the agreed source files and handover material. Client-supplied content and assets remain the client’s property.

Ownership does not transfer rights that OrionSuite does not own. Open-source packages, licensed plugins, fonts, stock assets, provider APIs and third-party products remain subject to their licences. Any OrionSuite tools or reusable materials created before the project must be identified in the proposal, with the licence needed to use them in the delivered project. Custom code ownership must not depend on an unmentioned ongoing subscription.

08Third-party tools and integrations

A third-party integration depends on available APIs, permissions, licences and provider limits. The scope should identify the systems we connect and who pays for their subscriptions. Provider changes, outages or discontinued APIs may require a separately agreed update.

We do not promise search rankings, lead volumes, uninterrupted provider availability or a specific business saving. Automation follows the approved rules; it does not replace a person’s authority to make an approval or other business decision where human review is required.

09Hosting, domains and access

Where hosting is included, the proposal identifies the AWS EC2 deployment, account owner, region, recurring costs and operational responsibilities. Domain registration, DNS changes, backups and monitoring are included only when agreed. EC2 infrastructure by itself is not a promise of managed maintenance.

Prefer client-owned hosting and domain accounts where practical. Access provided to OrionSuite should be limited to the work required and revoked or adjusted after handover. We will not claim that every deployment stores data in India unless the selected region and associated services support that statement.

10Confidentiality and project data

Each party should treat non-public project information as confidential and use it for the agreed engagement. Access by collaborators or service providers should be limited to what they need to deliver the work, with confidentiality arrangements appropriate to the engagement.

Confidentiality does not prevent a disclosure required by law or use of information already lawfully public. We will not publish private project details, client credentials, confidential screenshots or an identifying case study without the client’s permission. Additional confidentiality or data-processing requirements should be recorded before access is provided.

11Post-handover support

Our proposed standard is 30 calendar days of fixes for reproducible defects in the agreed scope, starting from the handover date recorded in writing, unless the proposal states another arrangement. Reporting a covered defect during that window preserves its review even if the fix is completed later.

New features, client or third-party modifications, provider changes, recurring hosting work and ongoing maintenance are not automatically included in defect support. The Support & Maintenance page explains the distinction. This support window does not shorten any remedy required by law.

12Pause, cancellation and refunds

Either party may request to end an engagement in writing. We assess completed work, approved non-recoverable commitments and payments already received. Any unused balance is considered for refund; the starting payment is not automatically forfeited simply because it was called a deposit.

If required inputs or payments are delayed, we will communicate before pausing work and agree a practical restart plan. For an OrionSuite cancellation, the reconciliation should address incomplete work, any usable paid deliverables and the client’s available remedies. See Payments, Cancellation & Refunds for the detailed process.

13Responsible and lawful use

You must not use the website or request software for unauthorised access, malware, infringement, fraud or unlawful processing of information. We may decline such work or suspend affected services after communicating the reason, subject to any legal restriction on disclosure.

Do not attempt to disrupt the website or gain access to systems without permission. Ordinary website browsing does not give you permission to reuse OrionSuite’s branding, copy or assets in a way that implies affiliation or transfers ownership.

14Service issues and remedies

If our work does not match the agreed scope, notify us with the affected deliverable and the issue. We will assess the report and discuss correction or another appropriate remedy. A dispute about one item should identify that item so the parties can distinguish completed work from unresolved work.

Any specific liability allocation, insurance requirement or limitation should be expressly agreed in the project contract. These website terms do not introduce an undisclosed liability cap or exclude remedies, consumer protections or responsibilities that cannot lawfully be excluded.

15Events outside reasonable control

Provider outages, connectivity failures, natural events, legal restrictions and other events outside reasonable control can affect delivery. The affected party should explain the impact and discuss a revised plan, mitigation or termination if continued performance is impractical.

Such an event is not a blanket right to keep payment for work that will never be supplied. Any payment reconciliation remains subject to the agreed contract, the circumstances and applicable law.

16Governing law and disputes

The engagement is governed by applicable Indian law unless a lawful project-specific agreement provides otherwise. First raise concerns with info@orionsuite.in, including the proposal or invoice reference and the resolution you seek. We will try to resolve the matter through discussion.

If discussion does not resolve it, the parties may use an agreed lawful dispute process or approach a court, consumer forum or authority with jurisdiction. We do not designate an exclusive city or require arbitration through these standard website terms.

17Policy updates and contact

The date at the top identifies this version. Material changes to the terms of an active project require agreement; a website update does not silently alter an already accepted payment schedule, scope or ownership arrangement.

For questions about these terms, write to info@orionsuite.in. Read them together with the Privacy Policy, Payments, Cancellation & Refunds, Project Delivery & Handover, and Support & Maintenance pages.