Our proposed standard payment split is 40% / 40% / 20%. Payments are reconciled against completed work and approved commitments; unused funds are not automatically treated as non-refundable.
01The agreed proposal comes first
Every project should have an accepted written scope, price and milestone schedule before work begins. This page describes our standard starting point; a project may use a different schedule if both parties agree it in writing.
The proposal and invoices should distinguish development fees from hosting, domains, paid products, travel or other external costs. Our standard quotations and invoices for Indian clients use Indian rupees (INR). The invoice states the amount, payment method and applicable tax treatment.
02Standard payment milestones
40% is payable before work starts, after the scope and proposal are accepted. This covers the initial allocation and delivery work; it is credited toward the total fee rather than a separate charge.
40% is payable after the review milestone defined in the proposal, such as an agreed staging version or core workflow demonstration. The final 20% is payable before final source-code handover and production launch where launch is included. The review milestone must identify the deliverables being reviewed.
03Invoices, due dates and payment disputes
Pay using the method and due date shown on the invoice. Use the invoice reference so payment can be matched to the project. Where a bank or payment provider charges a fee or applies an exchange rate, responsibility should be agreed before payment.
If an amount or milestone is disputed, write to info@orionsuite.in with the invoice reference and the item concerned. We will reconcile the issue before assuming a payment is refused. We do not impose an unstated late fee or interest rate through this policy.
OrionSuite is currently not registered under GST. GST is not charged, and invoices are ordinary commercial invoices rather than GST tax invoices. We do not describe our services as taxed at a 0% GST rate merely because we are unregistered. If our registration status changes, invoicing will follow the applicable requirements.
04Scope changes and additional costs
A new feature, extra revision round or integration change may require an additional quotation. We describe the cost and timing impact and obtain written approval before carrying out chargeable additional work.
Third-party renewals are separate from development fees unless expressly included. We should not commit the client to a non-recoverable purchase without prior approval. A change in direction does not automatically entitle either party to reprice unrelated, already agreed deliverables.
05How to request cancellation
Email info@orionsuite.in from the authorised project contact, identifying the project and the requested cancellation date. We will confirm the status of work and discuss stopping avoidable new expenditure while the account is reconciled.
Cancellation does not erase the value of completed, agreed work, and does not automatically forfeit every payment received. The assessment considers the written scope, the actual work performed, commitments approved by the client and any issue with the service.
06Before work has started
Where work has not started, the unused payment is refundable after deducting any documented, client-approved and genuinely non-recoverable third-party commitment. Merely reserving a place in a schedule is not an automatic basis to retain the entire deposit under these standard terms.
If a separate cancellation or reservation charge is proposed for a project, it must be expressly explained and accepted beforehand and remain subject to applicable law. It must not be introduced only after a cancellation request.
07After work has started
We provide a reconciliation of the amount received, the completed work within scope and approved non-recoverable costs. Completed work is valued using the agreed milestone allocation or an agreed rate where relevant; we do not invent a new rate retrospectively.
If payments exceed the reconciled amount, the unused balance is refundable. If completed agreed work exceeds payments, the balance should be discussed against the contract and the circumstances. Any dispute about defects or incomplete work is considered separately rather than treating it as a simple change-of-mind cancellation.
08When OrionSuite cannot complete the work
If OrionSuite ends an engagement or cannot deliver the agreed work, we explain the position and reconcile the unperformed portion. We discuss the return of unused funds, the handover of usable paid work and other remedies available under the agreement and applicable law.
An OrionSuite cancellation is not automatically treated as client cancellation. Neither a deposit label nor a website disclaimer removes a remedy that the client is entitled to for an unresolved service failure.
09Third-party purchases and subscriptions
Domain registration, cloud usage, licences and subscriptions can have provider-specific cancellation or refund terms. Costs already incurred may be non-recoverable, but they should be supported by the approved purchase and relevant invoice or usage record.
Where the client owns the provider account, cancellation and provider refunds may need to be requested directly. We will clarify the responsible party. We do not assume that every external charge is refundable or that every provider charge permits OrionSuite to retain unrelated development fees.
10Refund assessment and payment
Include the project or invoice reference, reason for the request, cancellation details and any disputed deliverable. Our proposed service target is to provide an assessment within 10 business days after the necessary records are available; we will explain if reconciliation takes longer.
Once an amount is agreed or otherwise due, our proposed target is to initiate the refund within 10 business days, ordinarily to the original payer and payment method where supported. Bank or provider settlement may take additional time. Statutory requirements or an agreed shorter deadline take priority over these service targets.
11Handover after cancellation
The cancellation settlement should identify the paid deliverables to be handed over, their completion status, applicable licences and any remaining access or deployment responsibilities. Incomplete work should not be described as production-ready without the required checks.
Do not leave client credentials or hosting access unresolved at cancellation. Ownership of settled custom work should be recorded in writing. Neither party should delete client-owned live data or disable an existing system merely to resolve a commercial dispute.
12Concerns and applicable rights
Contact info@orionsuite.in with the outcome you seek. We will try to resolve concerns with clear records of the accepted scope, payments and work completed.
This policy does not exclude a refund, correction, compensation or complaint route available under applicable Indian law. A project-specific term must not override a right that cannot lawfully be excluded.